STARTER

200L/day Production Capacity

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Breakdown visits

Software Updates Included

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Bi-Annual Preventative Maintenance Visit

Technical Support Helpdesk

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Free training on install

2 x water test / year

STARTER PLAN
Most Popular

COMPLETE 72h

200L/day Production Capacity

Guaranteed response time

Breakdown visits

Software Updates Included

Component Updates Included

Bi-Annual Preventative Maintenance Visit

Technical Support Helpdesk

Phone Access to Technical Support

Free training on install

4 x water test / year

COMPLETE 72h
Best Response

COMPLETE 48h

200L/day Production Capacity

Guaranteed response time

Breakdown visits

Software Updates Included

Component Updates Included

Bi-Annual Preventative Maintenance Visit

Technical Support Helpdesk

Phone Access to Technical Support

Free training on install

4 x water test / year

COMPLETE 48h

Frequently Asked Questions

Do you have pricing options for multiple units or multi-year commitments?

Yes. Our subscription model is designed to scale with your needs. Whether you require a single unit or multiple systems across departments, we can provide consolidated plans and multi-year options that guarantee the lowest total cost of ownership.

Do I need a service plan during the warranty period?

No. Your warranty is fully comprehensive and included in your service plan.

Are there different plans for different MedicalOne models?

All of our plans are compatible across the MedicalOne range, whether you need compact under-counter supply or larger department-wide systems. Our team will help you select the plan that best matches your water demand and budget.

Why does my sterile water system need a Service Plan?

Unlike bottled water, your MedicalOne system produces sterile water on-site, on demand, with no consumables. A Service Plan ensures continuous reliability, 24/7 monitoring, and automatic compliance support, removing the risk, cost, and disruption of bottled supply chains.

How often does my MedicalOne system need servicing?

Our systems are designed to be ultra-low maintenance. In most cases, only a single preventative visit per year is required, combined with remote monitoring to ensure complete consistency and safety.

How do I activate my warranty and service plan?

Your warranty is automatically registered at the point of installation. If you choose to add a Service Plan, our team will handle activation and scheduling for you, no paperwork or hassle required.